Saigon Leather

Privacy Policy

Last updated: August 2026.

This Privacy Policy explains how Saigon Leather (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from saigon-leather.com (the “Site”). We are committed to handling your data responsibly and in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Who we are

Saigon Leather is the data controller for the personal information collected through this Site. Our address is 552-588 Cach Mang Thang Tam Street, Nhieu Loc Ward, Ho Chi Minh City, Vietnam. For any privacy question, contact us at [email protected].

2. Information we collect

We collect information you provide directly and information gathered automatically as you use the Site.

Information you give us — when you place an order or contact us, we collect your name, billing and shipping address, email address, phone number, order details and any personalisation instructions you provide.

Payment information — payments are processed securely by PayPal. Your full card or bank details are entered on PayPal’s platform and are not collected or stored by us; we receive only confirmation of payment and limited transaction details needed to fulfil your order.

Information collected automatically — like most websites, we automatically receive certain technical data such as your IP address, browser type, device information, referring pages and how you interact with the Site. This is collected through cookies and similar technologies (see section 4).

3. How we use your information

We use your personal information to:

  • process, fulfil and deliver your orders, and confirm production;
  • communicate with you about your order, respond to enquiries and provide customer support;
  • process payments and refunds, and prevent fraud;
  • operate, maintain and improve the Site and our products;
  • send you marketing communications where you have consented, from which you can unsubscribe at any time; and
  • comply with our legal obligations.

Our legal bases for processing (where GDPR applies) are the performance of our contract with you, your consent, our legitimate interests in running our business securely, and compliance with legal obligations.

4. Cookies and tracking

We use cookies to keep the Site working (for example, to remember the contents of your cart), to keep it secure, and — with your consent — to understand how the Site is used so we can improve it. You can manage your preferences at any time through our cookie banner and your browser settings. Essential cookies are required for the Site to function and cannot be switched off.

5. How we share your information

We do not sell your personal information. We share it only with trusted parties who help us run our business, and only as needed:

  • PayPal — to process payments securely;
  • Shipping and logistics partners — to deliver your order;
  • Cloudflare — which provides content delivery, security and DDoS protection for the Site;
  • Email service providers — to send transactional and, where consented, marketing emails; and
  • Professional advisers and authorities — where required by law or to protect our legal rights.

These providers are permitted to use your data only to perform services for us.

6. International data transfers

We operate from Vietnam, and some of our service providers are located in other countries. Where your personal information is transferred internationally, we take steps to ensure it is protected by appropriate safeguards consistent with applicable law.

7. How long we keep your data

We retain your personal information for as long as needed to fulfil the purposes described in this policy — for example, to complete your order, provide support and comply with legal, tax and accounting requirements. When it is no longer required, we securely delete or anonymise it.

8. Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct or delete it, to object to or restrict certain processing, to data portability, and to withdraw consent at any time. If you are in California, you may request to know what personal information we collect and to have it deleted, and you have the right not to be discriminated against for exercising these rights. Because we do not sell personal information, there is no sale for you to opt out of. To exercise any right, email us at [email protected]; we will respond within the timeframe required by law.

9. Children’s privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We use appropriate technical and organisational measures — including encrypted (HTTPS) connections and reputable payment and hosting providers — to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data at all times.

11. Third-party links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The version in force is the one published on this page, and material changes take effect when posted.

13. Contact us

Questions about this policy or your personal data? Reach us at [email protected] or write to Saigon Leather, 552-588 Cach Mang Thang Tam Street, Nhieu Loc Ward, Ho Chi Minh City, Vietnam.