Frequently Asked Questions (FAQ)

Welcome to the Saigon Leather FAQ section. We've compiled a list of commonly asked questions to provide you with quick answers and information about our handmade leather products and services.

General Questions:

1. What is Saigon Leather?

   • Saigon Leather is a brand specializing in handmade leather products, including bags, wallets, belts, and more. We take pride in crafting high-quality leather goods.

2. Where is Saigon Leather located?

   • Our physical address is 552 - 588, Cach Mang Thang Tam Street, Ward 11, District 3, Ho Chi Minh City.

3. How can I contact Saigon Leather?

   • You can reach us at +1 8102434419 or by emailing contact@saigon-leather.com.

Product Information:

4. What types of leather products do you offer?

   • We offer a variety of handmade leather products, including bags, wallets, handbags, belts, and patina leather shoes.

5. Are your products genuine leather?

   • Yes, all our products are crafted from genuine leather, ensuring quality and durability.

Ordering and Shipping:

6. How long does it take to process and ship an order?

   • The processing time for orders is typically 7 to 14 days. Shipping times vary depending on your location and the chosen shipping method.

7. Do you offer international shipping?

   • Yes, we provide international shipping to customers worldwide. Shipping times and costs may vary by location.

Returns and Refunds:

8. What is your return policy?

   • Please refer to our Refund Policy for detailed information on our return procedures and eligibility.

9. How do I request a refund?

   • To request a refund, please follow the instructions outlined in our Refund Policy.

Custom Orders:

10. Do you accept custom orders?
    • Yes, we offer custom-made leather products. Please contact us at contact@saigon-leather.com to discuss your custom order requirements.

Payment Methods:

11. What payment methods do you accept?
    • We accept various payment methods, including credit/debit cards. You can view the available payment options during the checkout process.

Privacy and Security:

12. How do you protect my personal information?
    • We take the protection of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

If you have any additional questions or require further assistance, please do not hesitate to contact us. We are here to help!